Client: any professional or natural person capable within the meaning of Articles 1123 and following of the Civil Code, or legal person, who visits the Site subject to these terms and conditions.
Benefits and Services: makes:
Content: All the constituent elements of the information on the Site, including texts – images – videos.
Customer information: Here after is called “Information (s)” which corresponds to all the personal data that may be held by for the management of your account, customer relationship management and for analysis purposes statistics.
User: Internet user logging in, using the aforementioned site.
Personal information: “Information that allows, in any form, directly or not, the identification of the individuals to whom they apply” (Article 4 of Law 78-17 of 6 January 1978).

The terms “personal data,” “person concerned,” “sub-processing” and “sensitive data” have the meaning defined by the General Data Protection Regulations (GDPR: 2016-679)

1. Introducing the website

Under Article 6 of Act 2004-575 of 21 June 2004 for confidence in the digital economy, users of the website are told the identity of the various stakeholders as part of its and its follow-up:

Owner: S Sveta Ana D.O.O – Poljice 26 20215 Gruda (Dubrovnik), Croatia
Editor: Roger Schlachter –
The publication manager is a natural person or a legal person.
Webmaster: Melanie Dupland –
Host: AdriaData – Marka Marojice 39 20000 Dubrovnik CROATIE – 385913573502
Data Protection Delegate: Sveta Ana –

The legal mentions come from the model proposed by the free generator of legal mentions for a website.

2. terms and conditions of use of the site and the services offered

The Site is a work of the spirit protected by the provisions of the Intellectual Property Code and applicable International Regulations.
The Customer cannot in any way reuse, sell or exploit on his own behalf all or part of the elements or works of the Site.

The use of the site implies full acceptance of the terms and conditions of use described below. These terms of use are subject to change or completion at any time, so users of the site are advised to view them on a regular basis.

This website is normally accessible to users at any time. However, an interruption due to technical maintenance may be decided by, who will then endeavour to communicate the dates and times of the intervention to users beforehand.
The website is regularly updated by manager. In the same way, the legal notices can be changed at any time: they are nonetheless necessary for the user who is invited to refer to them as often as possible in order to read them.

3. Description of the services provided

The website is intended to provide information about all of the company’s activities. strives to provide the site with as accurate information as possible. However, it cannot be held responsible for oversights, inaccuracies and deficiencies in the update, either by its own or by the third parties who provide it with this information.

All information on the site is given as an indication, and is likely to change. In addition, the information on the site is not exhaustive. They are given subject to changes that have been made since they were put online.

4. contractual limitations on technical data

The site uses JavaScript technology.

The website will not be liable for any material damage related to the use of the site. In addition, the user of the site commits to access the site using a recent hardware, not containing viruses and with a last-generation browser updated
The site is hosted by a provider on the territory of the European Union in accordance with the provisions of the General Data Protection Regulation (RGPD: No. 2016-679)

The aim is to provide a service that ensures the best rate of accessibility. The host ensures the continuity of its service 24 hours a day, every day of the year. However, it reserves the possibility of interrupting the hosting service for the shortest possible durations, for the purpose of maintenance, improvement of its infrastructure, failure of its infrastructure or if benefits and Services generate traffic deemed abnormal. and host cannot be held responsible in the event of a malfunction of the Internet network, telephone lines or computer and telephone equipment, including network congestion. preventing access to the server.

5. intellectual property and counterfeit goods. owns the intellectual property rights and owns the rights to use all the items available on the website, including texts, images, graphics, logos, videos, icons and sounds.
Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, regardless of the means or process used, is prohibited, unless prior written permission of:

Any unauthorized exploitation of the site or any of the elements contained therein shall be deemed to constitute an infringement and pursued in accordance with the provisions of articles L. 335-2 and following of the intellectual property Code.

6. limitations of liability acts as the site’s publisher. is responsible for the quality and veracity of the Content it publishes. cannot be held responsible for the direct and indirect damage caused to the user’s equipment, when accessing the website,and resulting either from the use of hardware that does not meet the specifications indicated in point 4, or from the appearance of a bug or incompatibility. may also be held liable for indirect damages (such as a loss of market or loss of a chance) resulting from the use of the site
Interactive spaces (possibility to ask questions in the contact space) are available to users. reserves the right to remove, without prior notice, any content deposited in this space that would contravene applicable legislation in France, in particular the provisions relating to the data protection. If necessary, also reserves the possibility of questioning the user’s civil and/or criminal liability, particularly in the case of a racist, abusive, defamatory, or pornographic message. , regardless of the medium used (text, photography…).

7. personal data management

The Customer is informed of the regulations concerning marketing communication, the law of 21 June 2014 for confidence in the Digital Economy, the Computer And Freedom Act of 06 August 2004 as well as the General Data Protection Regulation (RGPD: No. 2016-679).

7.1 Personal Data Collection Managers

For Personal Data collected as part of the creation of the User’s personal account and its navigation on the Site, the person responsible for processing Personal Data is: Sveta Ana D.O.O. https://www.sveta-ana-travel.comis represented by Roger Schlachter, its legal representative

As responsible for the processing of the data it collects, is committed to complying with the framework of the legal provisions in force. In particular, it is the Client’s responsibility to establish the purposes of its data processing, to provide its prospects and clients, from the collection of their consents, complete information on the processing of their personal data and maintain a treatment registry that is in line with reality.
Whenever deals with Personal Data, takes all reasonable steps to ensure the accuracy and relevance of Personal Data to the regarding the purposes for which treats them.

7.2 Finality of collected data is likely to process some or all of the data:

  • to enable navigation on the Site and the management and traceability of user-controlled services and services: site login and usage data, billing, order history, etc.
  • to prevent and combat computer fraud (spamming, hacking…): computer hardware used for navigation, IP address, password (hashe)
  • to improve navigation on the Site: login and usage data
  • to conduct optional satisfaction surveys on email address
  • to conduct communication campaigns (sms, email): phone number, email address does not market your personal data, which is therefore only used out of necessity or for statistical and analytical purposes.

7.3 Right of access, rectification and opposition

In accordance with current EU regulations, users of have the following rights:

  • right of access (Article 15 RGPD) and rectification (Article 16 RGPD), updating, completeness of users data right to lock or delete personal users’ data (Article 17 of the RGPD), when they are inaccurate, incomplete, equivocal, out-of-date, or whose collection, use, communication or conservation is prohibited.
  • right to withdraw consent at any time (Article 13-2c RGPD)
  • right to limit the processing of Users’ data (Article 18 RGPD)
  • right to oppose the processing of users ‘ data (article 21 RGPD)
  • the right to the portability of data that users have provided, where such data are subject to automated processing based on their consent or on a contract (article 20 RGPD)
  • right to define the fate of Users’ data after death and to choose to whom will have to disclose (or not) its data to a third party that they have previously designated

As soon as becomes aware of the death of a User and, in the absence of instructions from him, undertakes to destroy his data, unless it is necessary for its retention to meet a legal obligation.

If the User wants to know how uses his Personal Data, ask to correct it or object to their processing, the User can contact by written at:

Ana Sveta D.O.O – DPO, Sveta Ana

Poljice 26 20215 Gruda (Dubrovnik), Croatia.

In this case, the User must indicate the Personal Data that he would like corrects, updates or deletes, identifying himself precisely with a copy of an ID (identity card or passport).

Requests to delete Personal Data will be subject to the obligations imposed on by law, including the retention or archiving of documents. Finally, users of can file a claim with the supervisory authorities, including the CNIL (

7.4 Non-disclosure of personal data prohibits the processing, hosting or transfer of Information collected from its Customers to a country outside the European Union or recognised as “inadequate” by the European Commission without inform the customer beforehand. However, remains free to choose its technical and commercial subcontractors on the condition that they have sufficient guarantees under the requirements of the General Data Protection Regulations. (RGPD: 2016-679). undertakes to take all necessary precautions to preserve the security of the Information and in particular that it is not communicated to unauthorized persons. However, if an incident affecting the integrity or confidentiality of the Customer’s Information is brought to the attention of, the Customer will need to inform the Customer as soon as possible and provide them with the corrective action taken. In addition, does not collect any “sensitive data.”

The User’s Personal Data may be processed by subsidiaries and subcontractors (service providers), exclusively in order to achieve the purposes of this policy.

Within their respective responsibilities and for the above-mentioned purposes, the main persons likely to have access to the data of users are mainly our customer service.

8. Incident notification

No matter how hard you try, no method of transmission over the Internet and no electronic storage method is completely safe. As a result, we cannot guarantee absolute security.
Si nous prenions connaissance d’une brèche de la sécurité, nous avertirions les utilisateurs concernés afin qu’ils puissent prendre les mesures appropriées. Our incident notification procedures take into account our legal obligations, whether at national or European level. We are committed to fully informing our customers of all account security issues and providing them with all the information they need to help them meet their own reporting regulatory obligations.

No personal information of the user of the site is published without the user’s knowledge, exchanged, transferred, transferred or sold on any medium to third parties. Only the assumption of the purchase of and its rights would allow the transmission of such information to the potential purchaser who would in turn be bound by the same obligation to preserve and modify the data. to the user of the site


To ensure the security and confidentiality of Personal And Health Personal Data, uses networks protected by standard devices such as firewalls, pseudonymization, encryption and password.

When processing Personal Data, https://www.sveta-ana-travel.comtakes all reasonable steps to protect it from loss, misuse, unauthorized access, disclosure, tampering or destruction.

9. Hyperlinks “cookies” and tags (“tags”) internet

The site contains a number of hyperlinks to other sites, set up with the permission of However, does not have the opportunity to verify the content of the sites visited, and will therefore not assume any responsibility for this fact.

Unless you decide to disable cookies, you agree that the site can use them. You can disable these cookies at any time for free from the deactivation options offered to you and recalled below, knowing that this may reduce or prevent accessibility to all or part of the Services offered by the site.

9.1. “COOKIES”

A “cookie” is a small file of information sent to the User’s browser and stored within the User’s terminal (e.g. computer, smartphone), (hereinafter “Cookies”). This file includes information such as the User’s domain name, the User’s Internet Service Provider, the User’s Operating System, and the date and time of access. Cookies are not likely to damage the User’s terminal. is likely to process user information about their visit to the Site, such as pages viewed, searches. This information allows to improve the content of the Site, from the user’s navigation.

Cookies that facilitate the navigation and/or provision of the services offered by the Site, the User can set up his browser to allow him to decide whether or not he wishes to accept them so that Cookies are registered in the or, on the contrary, that they be rejected, either systematically or according to their transmitter. L’Utilisateur peut également configurer son logiciel de navigation de manière à ce que l’acceptation ou le refus des Cookies lui soient proposés ponctuellement, avant qu’un Cookie soit susceptible d’être enregistré dans son terminal. informs the User that, in this case, not all of the features of its navigation software may be available.

If the User refuses to register Cookies in their device or browser, or if the User deletes those registered there, the User is informed that their browsing and experience on the Site may be limited. This could also be the case when or one of its providers cannot recognize, for technical compatibility purposes, the type of browser used by the terminal, language settings and or the country from which the terminal appears to be connected to the Internet.

If so, disclaims any responsibility for the consequences related to the degraded operation of the Site and the services possibly offered by, resulting (i) user’s refusal of Cookies (ii) the inability to to register or view the Cookies necessary for their operation due to the User’s choice. For managing Cookies and User Choices, the configuration of each browser is different. It is described in the browser’s help menu, which will let you know how the User can change their Cookie wishes.

At any time, the User can choose to express and change their Cookies wishes. will also be able to use the services of external providers to help them collect and process the information described in this section.

Finally, by clicking on the icons dedicated to social networks Twitter, Facebook, Linkedin and Google Plus appearing on the or in its mobile app and if the User has accepted the filing of cookies by continuing to browse the website or mobile application of,Twitter, Facebook, Linkedin and Google Plus can also drop cookies on your devices (computer, tablet, mobile phone).

These types of cookies are only deposited on your devices if you consent, by continuing to browse the website or the mobile application of At any time, however, the User may reconsider his consent for to deposit this type of cookies.

Article 9.2. BALISES (“TAGS”) INTERNET may occasionally use Internet tags (also known as “tags,” or action tags, one-pixel GIF, transparent GIF, invisible GIF and one-to-one GIF) and deploy them through a web analytics partner that can (and therefore store the relevant information, including the User’s IP address) in a foreign country.

These tags are placed both in online advertisements that allow users to access the Site, and on the various pages of the Site.

This technology allows to assess visitors’ responses to the Site and the effectiveness of its actions (for example, the number of times a page is opened and the information viewed), as well as the information viewed User’s use of this site.

The external provider will eventually be able to collect information about visitors to the Site and other websites through these tags, compile reports on the site’s activity for, and provide other services related to the use of it and the Internet.

10. Applicable law and jurisdictional.

Any dispute in relation to the use of the site is subject to French law.
Apart from cases where the law does not allow it, exclusive jurisdiction is made to the competent courts of Dubrovnik

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